Microsoft Lync 2013 Depth Support Engineer Training & Certification Courses
This training takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in society to support customers with Lync Server service issues. The division provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these instruments and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Other hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a resolution.
Audience: Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer.