Bascom Bridge’s Managing Virtual IT Teams course teaches IT managers how to manage staff who may be spread out across town, the country, or the world. Students learn the tactics, techniques, and processes needed to effectively manage their remote teams.
MANAGING VIRTUAL IT TEAMS TRAINING OBJECTIVES
All students will gain:
Insights into team-building concepts and their application within the virtual workplace
Key methodologies, tips & techniques you can use accelerate team formation, even when the team is remote
MANAGING VIRTUAL IT TEAMS TRAINING PREREQUISITES
Prior IT management experience is presumed.
MANAGING VIRTUAL IT TEAMS TRAINING MATERIALS
All attendees receive comprehensive courseware covering all topics in the course.
SOFTWARE NEEDED FOR EACH PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor’s screen simultaneously with working on their own.
MANAGING VIRTUAL IT TEAMS TRAINING OUTLINE
Virtual Team Challenges
Basic challenges for all virtual teams
Challenges magnified by time zone, cultural differences, and international context
Key Success Factors
Team leadership and team building
Business processes and Interpersonal relationships
Team/Project Stakeholder Oversight
Importance of cost and revenue allocation model
Stakeholder roles and vision
Defined agreement on priorities and resources
Team Leadership and Interaction
Team structure and team member expectations
Building team charter, rules of engagement, and more
Tools and techniques to help facilitate team building
Enhanced project and department management
Key cross-location processes and communication
Communication-based technology support
Social media-based technology support
Cultural Intelligence and Team Building
Value of diversity in the workplace
Business ethics and practices
Global cultures, verbal communication, and etiquette