Managing Virtual IT Team

Bascom Bridge’s Managing Virtual IT Teams course teaches IT managers how to manage staff who may be spread out across town, the country, or the world.  Students learn the tactics, techniques, and processes needed to effectively manage their remote teams.

MANAGING VIRTUAL IT TEAMS TRAINING OBJECTIVES

All students will gain:

• Insights into team-building concepts and their application within the virtual workplace
• Key methodologies, tips & techniques you can use accelerate team formation, even when the team is remote

MANAGING VIRTUAL IT TEAMS TRAINING PREREQUISITES

Prior IT management experience is presumed.

MANAGING VIRTUAL IT TEAMS TRAINING MATERIALS

All attendees receive comprehensive courseware covering all topics in the course.

SOFTWARE NEEDED FOR EACH PC:

This is an interactive seminar that does not require computers.  The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor’s screen simultaneously with working on their own.

MANAGING VIRTUAL IT TEAMS TRAINING OUTLINE

• Introduction
• Virtual Team Challenges
  • Basic challenges for all virtual teams
  • Challenges magnified by time zone, cultural differences, and international context
• Key Success Factors
  • Team/Project stakeholders
  • Team leadership and team building
  • Business processes and Interpersonal relationships
• Team/Project Stakeholder Oversight
  • Importance of cost and revenue allocation model
  • Stakeholder roles and vision
  • Defined agreement on priorities and resources
• Team Leadership and Interaction
  • Leadership style
  • Team structure and team member expectations
  • Building team charter, rules of engagement, and more
  • Tools and techniques to help facilitate team building
• Business Process
  • Enhanced project and department management
  • Key cross-location processes and communication
  • Communication-based technology support
  • Social media-based technology support
• Cultural Intelligence and Team Building
  • Value of diversity in the workplace
  • Business ethics and practices
  • Global cultures, verbal communication, and etiquette
• Conclusion